Refund and cancellation policy
Plain answers to how cancelling works and when you get money back.
Cancelling a plan
- Cancel any time from Billing in your dashboard. If you pay by UPI Autopay, cancelling also stops the mandate. You can also cancel the mandate in your UPI app.
- Your plan will not renew, and you keep full access until the end of the period you have already paid for.
- Your reports stay in your account after the plan ends.
When we refund
| Situation | Refund |
|---|---|
| You were charged twice, or charged after cancelling | Full refund of the extra charge |
| Payment was taken but your plan did not start | Full refund, or we start the plan if you prefer |
| We could not deliver your first report within 3 working days of payment, for a reason on our side | Full refund on request |
| Yearly plan cancelled within 7 days of payment | Full refund, less the price of one month on the monthly plan |
| Monthly plan cancelled part way through a month | No refund. The plan runs to the end of the month |
| Yearly plan cancelled after 7 days | No refund. The plan runs to the end of the year |
How to ask for a refund
Raise a request under Help and support in your dashboard, choosing “Billing and invoices”, or email admin@passionfrut.com with your invoice number. We reply within 2 working days.
How long refunds take
Approved refunds go back to the original payment method through PhonePe within 5 to 7 working days. Your bank may take a few more days to show it. We issue a GST credit note against the original invoice for every refund.
Delivery
Charcha is a digital service. Nothing is shipped. Access starts as soon as your payment is confirmed, and your first report is usually ready within an hour. Free snapshots usually arrive within a few minutes.
Enterprise and done-for-you plans
Enterprise contracts and done-for-you services follow the refund terms written in their order form, where these differ from this page.
This policy is part of our terms of service.
Questions about this page? Write to admin@passionfrut.com or see Contact.